Shipping policy

When can I expect my order to arrive?

Drop-Shipping & Print-On-Demand Orders:
Print-on-demand and Drop-shipping orders immediately go into the fulfillment and production process at their given shops stationed throughout the country. The fulfillment and production times vary per product and per shop. Orders are typically fulfilled and begin shipping well within 10-days. If your order hasn't shipped within 10-days, please reach out to info@auers.co.

 

Handmade, Crafted & Custom Orders:
All handmade, crafted and custom orders will ship within 72 hours unless otherwise stated. A tracking number will be emailed to you once your order has shipped.

 

Will my entire order ship together?

Depending on the products in your order, you may receive multiple packages to fulfill your entire order. You will receive separate tracking numbers for each shipment. You will only be charged for the shipping fee quoted during checkout. If you have any questions regarding the status of your order, please contact us at info@auers.co.

 

What should I do if my package is lost?

If you have a package that was marked as delivered but you have not yet received it, please take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or FedEx facility.
3. Contact our team at info@auers.co and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. 

Please note, AUERS is not responsible for refunding or reshipping lost orders due to an incorrect address input at checkout.